Questions about ordering

It is an indicative starting figure per unit, not a quotation. Size, film weight, closure, colour, print coverage and quantity all move the price and they interact, so a single published figure is accurate for one configuration and approximate for the rest. Your own price is written against your own specification, and that is the one that applies.

We quote against what you actually need rather than against a published threshold. Smaller runs carry a higher unit price because setup spreads across fewer units, and we show you the difference so you can weigh it against the flexibility.

Faster if the enquiry is specific. What you ship, roughly how many, whether it is printed and which market it goes to is enough for a real answer rather than a holding reply.

That is a normal starting point rather than a problem. Describe what you ship and what is going wrong with your current packaging, and working out the specification is part of the job.

For a first order it is usually the most useful money you will spend. A size question is settled in ten minutes with two physical bags and a real packed order, and it is never settled reliably by reading a chart.

Size, film weight, closure, opacity, colour, finish, print coverage, sides printed, quantity and the applicable quantity tolerance, together with the price, the currency and the period the quotation holds for. Everything is named rather than implied.

Manufactured runs carry a tolerance either side of the ordered figure, because production does not stop at an exact unit. The tolerance for your order and how any variation is charged are stated on the quotation. If an exact count matters, say so at enquiry stage.

As many as you need. A proof round costs a fraction of a reprint, and a supplier discouraging additional rounds is optimising their own process rather than your outcome.

You hear about it before an order ships, with a description of what changed and what it affects. Where the change is material, a sample is made available so you can test it against your own contents first.

Yes, and it is usually more economical than separate orders because setup is shared where the film and artwork match. It also means the batches match each other, which matters if the colours will sit side by side.

The United States, United Kingdom, Canada and Australia. Orders are produced to order and shipped to the address you give us — we hold no local branch, depot or collection point in any of them.

It depends on the specification, the quantity, whether it is printed and how quickly a proof is approved. We confirm a schedule in writing for your specific order and tell you which step is the critical path, rather than publishing a figure that would be wrong for most orders.

Yes, but tell us at quotation stage. No dock, no lift, restricted street access or stairs all change how an order should be structured, and it is far easier to plan around than to run into on the day.

This is stated on your quotation rather than assumed, because it depends on the destination and the shipping arrangement agreed. Ask before ordering if it affects your budgeting.

Because recycled content varies by film, by production batch and by market, and a figure on a web page could not be honoured for every order. We confirm the feedstock type and proportion in writing on your quotation for the film actually being supplied, with the documentation behind it.

Flexible film is generally not accepted in household kerbside collections across the markets we serve, and is instead collected at store drop-off points where those exist. Availability varies by area, so check what applies where your customers live before printing any disposal instruction.

We provide whatever the supplier of the specific film holds, and we are explicit about what is not covered. We will not produce a document that says more than the underlying evidence supports.

We make no carrier approval or compatibility claims. Poly mailers are widely used across every major network, and whether a specific service accepts a specific parcel is a question for that carrier.

Because we hold no verified review programme to draw them from. Publishing testimonials we cannot substantiate — or rating markup with no visible reviews behind it — would be the same category of claim as an unsupported material percentage.